The bar, the timeline,and what we carry.
Allocation is exclusive by city, so we choose one partner and live with it for eighteen months. Meeting every line is not a precondition to apply.
Four we will not waive.
- Registered entity with PAN, GST and a current-account banking relationship.
- 18 months of live BPO operations with two contactable client references.
- 25+ seat facility with a segregated area and card or biometric access.
- A seven-day roster covering 08:00–23:00 on three shifts from go-live.
Five that can wait.
- Two independent links with failover, and 90-day call recording.
- Graduate or twelve-plus hiring with background verification on every seat.
- Regional languages — four seats each in Telugu and Kannada by day 45.
- Payments controls — clear desk, no personal devices, no screen capture.
- Dedicated supervision — an operations manager and quality analyst.
Not disqualifying: no security certification yet, under fifty seats in total, no prior consumer-app support experience, or hiring the whole desk from scratch. What we assess hardest is roster capability, chat discipline and whether the boundary will be enforced.
Twenty days, four gates.
Each gate has a named owner on both sides and a written sign-off before the next opens.
Day 0 — agreement
MSA, NDA and data processing agreement executed. Process owner appointed. First fee tranche released.
Day 5 — audit
Facility, network, recording and payments-queue audit, with a written remediation list.
Day 14 — certified
Two-week programme on your floor. Twenty-four heads certified on the platform layer and the apps.
Day 20 — go-live
Full queue across three shifts after a five-seat pilot. Billing starts here.
Three things delay a go-live, all within your control: hiring 24 people for three shifts, provisioning the second link, and installing access control. Every day past day 20 costs roughly ₹21,000 of unbilled payroll.
Supplied at no cost, for the whole term.
None of this appears in the investment table, because none of it is charged to you.
The platform and volume
Akon One is Akontec’s own platform, so there is no intermediary and no third-party payment risk. We carry the risk that contact volume falls.
Systems and knowledge
The ticketing platform licensed, configured and hosted; the knowledge base across all sixteen apps; every script and macro in seven languages.
Training
Ten working days of certification with a trainer on your floor for seven, plus half-yearly refreshers that count as logged hours.
A named process owner
One person for the full term — your escalation route and commercial contact, not a ticket queue. Plus independent CSAT collection.
Governance
A daily automated dashboard with no meeting attached, a 30-minute weekly operations call, a monthly scorecard and calibration, and a quarterly business review at which the retention releases and the scale position is settled.
Escalation
Three tiers — team leader within the shift, operations manager to process owner within 24 hours, commercial leads within 72. Four events bypass all three: suspected fraud, an Akon Pay dispute, a boundary breach and any invoice dispute.
Ready when you are.
Applications are screened against the city allocation map first. If your city is already committed we will tell you within two working days.