Twelve questions,answered plainly.
If yours is not here, ask it in the application form or by email and we will answer it in writing before you sign anything.
Who pays whom?
Akontec pays you. Both legs move from Akontec to your registered current account against a monthly invoice. The only money going the other way is the one-time ₹2,50,000 project fee.
Is ₹34,000 per seat or per agent?
Per certified active seat. The desk runs three shifts across a fifteen-hour window, so one seat commonly carries two or three agents — that is one billable seat and the productivity gain is yours.
What if contact volume falls?
The fixed leg bills on staffed, logged seats, not on tickets. Slab B is a resolution rate rather than a count, so a quiet month does not automatically cost the slab. Volume risk sits with Akontec.
Do our agents handle money?
No, absolutely not. The desk investigates a failed transaction, explains it and routes it. Refunds and reversals are executed by Akontec's platform team.
What about the regulated apps?
A hard advisory boundary applies to Healthcare, Legal, Finance and SafeInsure. Agents handle appointments, uploads and status only. It carries 20% of the quality score with a zeroing rule.
Can we start with fewer than 20 seats?
Fifteen is the floor, with a written plan to reach twenty within 60 days. Below twenty the manager and facility overhead are still carried in full, so margin falls to about 18%.
Do we need all seven languages on day one?
No. English, Hindi and Tamil at go-live. Four seats each in Telugu and Kannada by day 45. Malayalam and Bengali are desirable, not required.
How much capital do we really need?
About ₹12.45 lakh from nothing, of which ₹4.5 lakh is ramp funding. On an equipped floor it is about ₹7.9 lakh, most of it still the ramp line.
What is the 5% retention?
Five per cent of each fixed payment, released in full each quarter provided no measure sat below floor for two consecutive cycles. A timing item across the term, not a deduction.
What happens if we miss the service levels?
Two consecutive cycles below floor triggers a written improvement notice with a 30-day plan. The fixed leg keeps billing in full. Termination needs three further cycles after that.
What does it take to exit?
Sixty days' written notice after the four-month lock-in, with a 30-day transition assist during which the fixed leg continues to bill. No exit penalty.
How soon can we scale to 50 seats?
The scale review is at day 90. If quality, SLA and attrition hold, the allocation opens on the same rate card with no further project fee — only ₹1,200 per additional head certified.
Still have a question?
Put it in the notes field of the application, or email support@akontec.com quoting reference AKO-AOS-APP-2026-06.