Run the support deskbehind Akon One.
Akontec is placing a 20-seat multi-app support desk with one Indian BPO service provider. Sixteen consumer apps, one login, one wallet, one queue. You staff the floor. We bring the platform, the process, the training and the payout.
Sixteen apps. One identity. One queue.
Akon One is Akontec’s consumer super-app at akontec.in. A user who cannot log in is not locked out of one product — they are locked out of sixteen. That is why it runs one desk, not sixteen.
App installation
Download to working account, on whatever device the user has.
- Install, update and version faults
- Akon ID registration and OTP
- Device change and re-verification
Technical support
Break-fix, with the platform team engaged by the desk rather than the user.
- Login, session and sync failures
- Akon Pay transaction investigation
- Defects raised with evidence
User assistance
The larger half of the queue: people who are not broken, just unsure.
- How-do-I across all sixteen apps
- Order, booking and refund guidance
- Regional-language handling
Multi-app coverage
One queue across the family, so nobody is asked which team they need.
- Single queue and user record
- Merchant and rider escalation
- New apps absorbed as they launch
See the full scope, the advisory boundary and the service levels →
Volume risk sits with us. Not with your floor.
The fixed leg bills on staffed, logged seats — not on tickets handled. If contact volume dips in a given month, your ₹6.80 lakh still bills.
Fixed protects payroll. Variable is the margin.
Akontec pays the partner. The only money going the other way is a one-time project fee.
Fixed component
- Payable on seats logged for 90%+ of rostered hours
- Regional-language seats add ₹2,500, capped at eight
- Night-window seats add ₹1,500, capped at six
Variable component
- Quality 90%+ and SLA 95%+ → ₹5,000
- First-contact resolution 80%+ → ₹4,000
- CSAT 4.2+ with no breach → ₹3,000
Full rate card, billable-seat definition and the billing cycle →
Three cases on twenty seats.
The conservative case assumes no incentive earned at all for a year. It is the floor to test the decision against.
Net per month, 8.1% margin on ₹6.80 lakh of receipts.
Net per month, 27.3% margin on ₹8.60 lakh of receipts.
Net per month, 36.2% margin on ₹9.80 lakh of receipts.
Investment breakup, the twelve-month ramp and the scale path →
Signature to go-live in 20 days.
Agreement
Three agreements signed, process owner appointed, first fee tranche released.
Audit & training
Facility audit at day 5. Two-week certification with a trainer on your floor.
Pilot
Five seats on live contacts under full sampling and daily calibration.
Go-live
All twenty seats across three shifts. Billing starts here. Scale review at day 90.
Allocation is exclusive by city.
We shortlist on roster capability and chat discipline, not on the largest floor. Reply within two working days, facility call within five.